Last Updated: October 2026 — Official rules governing order delivery, 24-hour deposit verification holds, wallet refund deductions, prohibited illegal content forfeiture, and anti-lien enforcement.
By placing an order, adding funds to your wallet, or using any service on iLuv SMM Panel, you confirm that you have read, understood, and accepted this Refund, Order & Service Fulfilment Policy alongside our Terms & Conditions and Privacy & AML Policy.
We strictly prohibit the promotion of pornography, money doubling schemes, illegal betting/gambling apps, investment scams, or any service illegal in India. Furthermore, depositing funds from third-party victims or unauthorized bank/UPI accounts is a criminal offense. Any account flagged for illegal content or suspicious deposits will be frozen immediately with 0% refund eligibility. To appeal a frozen account, you must complete KYC verification via Email (info.iluvsmmpanel@gmail.com) or WhatsApp (+91 9643158483).
Customers are solely responsible for providing the correct and valid link, username, post, channel, page, video, group, profile, or other required information when placing an order. Orders placed with an incorrect, private, deleted, restricted, changed, blocked, or otherwise invalid link may not be completed. Such orders are generally not eligible for a refund. Customers must carefully verify all order information before submitting an order. We are not responsible for losses or incomplete delivery caused by incorrect information provided by the customer.
Customers must verify the initial count before placing an order. The initial count may include followers, subscribers, views, likes, members, reactions, or any other measurable quantity relevant to the service. The initial count should not decrease below the count recorded when the order was placed. If the initial count decreases after the order is placed, the order may be affected, delayed, partially delivered, or unable to complete. We are not responsible for incomplete delivery caused by a decrease in the initial count. Customers are advised to take a screenshot of the initial count before ordering. Example: If the target has 10,000 followers when the order is placed and later falls to 9,500, the order may not be completed as expected.
Customers must not place another order for the same URL, account, page, post, channel, video, group, or target until the previous order has been fully completed, unless the particular service specifically permits multiple orders. A new order placed while an earlier order is still processing may not be completed. Multiple or overlapping orders may interfere with provider processing, delivery tracking, refill eligibility, or completion. Duplicate orders may be marked as completed, cancelled, failed, or otherwise affected depending on the service/provider. Duplicate or repeated orders caused by the customer's failure to wait for the previous order to complete are not automatically eligible for a refund. Customers are responsible for checking previous order status before placing another order. Always wait for the previous order to be completed before placing another order for the same target.
Custom orders are separate from standard services and pricing displayed on the website. Custom orders may have different prices, quantities, delivery speeds, and completion periods. Custom delivery times and quantities are estimates and are not guaranteed. Provider issues, technical problems, platform restrictions, maintenance, service interruptions, or other circumstances may cause delays. We will make reasonable efforts to fulfil valid custom orders. Custom orders are not automatically governed by the standard website service description, rate, delivery time, or quantity. Custom orders may be subject to separate terms agreed with the customer.
All delivery times, speeds, quantities, and completion periods displayed on the website are standard estimates and are not guaranteed unless expressly stated otherwise for a particular service. Actual delivery may:
An order does not create a guarantee of a specific delivery speed, exact quantity, retention period, or future performance unless expressly stated in the service description.
Where a service includes a refill, the refill is subject to the specific conditions of that service. A completed order is not automatically eligible for a refund. Refill eligibility is determined according to the applicable service terms. A decrease after completion does not automatically qualify for a refund. Platform purges, user unfollows, account deletions, restrictions, spam removal, algorithm changes, and other platform activity may affect delivered results. Customers should review the individual service description before ordering.
Unless a service specifically states that it includes a retention or refill guarantee, we do not guarantee permanent retention of followers, subscribers, views, likes, members, reactions, or other delivered metrics. Numbers may decrease due to:
Such decreases do not automatically constitute a service failure.
After placing an order, the customer must keep the target available and accessible until the order is completed. The order may be affected if the customer:
If the customer changes the target after ordering, completion, refill, or refund may not be possible.
Once funds have been added to a customer's wallet, the customer is responsible for using the funds for available lawful services. Wallet funds are not normally refundable to the original payment method merely because the customer is dissatisfied with a service. Where a refund is approved for a cancelled order, the amount is credited exclusively to the customer's registered panel wallet.
Refunds from unused wallet balances back to a verified self-owned bank source are considered only under exceptional, legitimate circumstances, subject to compliance review, KYC verification, and a 7-to-14 business day anti-lien clearance hold. Where a wallet refund is approved:
Custom orders are handled separately from standard website services. Because custom orders may involve special pricing, dedicated resources, third-party providers, or arrangements made specifically for the customer: Refunds are not automatic. A refund request must have a legitimate and verifiable reason. Order status and work already performed will be reviewed. Applicable refund deductions may apply. Partial fulfilment may result in only a partial refund, where appropriate.
If an order is partially delivered, the customer is not automatically entitled to a full refund. Where a refund or adjustment is approved, it is calculated based on the genuinely undelivered portion of the order and credited back to your panel wallet. A partially delivered order cannot be treated as a completely failed order.
Our services are service-delivery based and do not guarantee business results. Unless specifically stated otherwise, we do not guarantee:
Customers are purchasing the specified service quantity, not a guaranteed business outcome.
We are an independent service provider and are not affiliated with, endorsed by, or officially connected with Instagram, Facebook, YouTube, Telegram, TikTok, Kick, X, or any other third-party platform unless expressly stated. Third-party platforms may independently change their:
We cannot guarantee how a third-party platform will respond to an order or delivered activity.
Service prices, quantities, delivery speeds, availability, and conditions may change at any time without prior notice. Customers should review the current service information before placing each new order.
We do not guarantee that every order will be delivered within the exact time displayed on the website. Delays may result from:
We will make reasonable efforts to process and fulfil valid orders.
We may change, replace, pause, or switch third-party providers or delivery routes when necessary to process an order. Changing a provider does not by itself constitute a service failure or create an automatic refund entitlement.
A service may be temporarily suspended, modified, replaced, or discontinued because of provider availability, platform changes, technical issues, or operational reasons. Where reasonably possible, we may offer an alternative service, replacement, or wallet credit at our discretion.
The customer is responsible for maintaining the conditions required for delivery after placing an order. Changes to the username, URL, privacy settings, target content, account status, or other relevant information may affect the order. We are not responsible for problems caused by customer-initiated changes after ordering.
Using multiple services or providers simultaneously on the same target may interfere with delivery, tracking, refill eligibility, or completion. We are not responsible for problems caused by combining our services with another provider's service unless expressly approved by us.
Once an order has entered processing or fulfilment, cancellation may not be possible. If an order has already been submitted to a provider or processing system, cancellation or refund cannot be guaranteed. Customers must verify the service, link, quantity, and other information before ordering.
If money is deducted from the customer's bank/payment method but is not immediately credited to the wallet, the customer must wait up to 24 hours for banking verification and provide valid UTR/transaction reference details if requested. Wallet credit is strictly subject to anti-fraud verification. Duplicate, reversed, failed, pending, third-party, or disputed payments do not create a wallet-credit or refund entitlement.
For any refund, deposit inquiry, or service complaint, customers may be required to provide:
Incomplete, false, manipulated, or unverifiable information will result in immediate rejection of the request and permanent account freeze.
Customers must report service-related problems within the applicable service, refill, or support period specified for that particular service. Complaints submitted after the applicable period are not eligible for investigation, refill, credit, or refund.
A customer cannot receive multiple forms of compensation for the same issue. If a customer has already received a refill, replacement, account credit, partial refund, or other resolution for an issue, the same issue will not qualify for additional compensation.
Customers are responsible for maintaining access to their account. Accounts that remain inactive for an extended period may be subject to deactivation or deletion according to our account-management practices.
Customers are responsible for securing their website, social-media, payment, and account credentials. Customers should never provide social media passwords or OTPs when placing orders. We are not responsible for losses resulting from credentials voluntarily disclosed by the customer.
Customers must provide genuine and accurate information when submitting refund, dispute, fraud, or service complaints. False claims, edited/fake UTR screenshots, fabricated evidence, or fraudulent payment disputes will result in immediate account termination and wallet balance forfeiture.
Initiating an unauthorized bank dispute, chargeback, or fraudulent cybercrime complaint after depositing funds or consuming digital services is a criminal breach of trust:
We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including:
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses, including loss of Business, Revenue, Profit, Reputation, Customers, Followers, Engagement, or Opportunities resulting from service interruption, delay, platform action, account restriction, or order-related issues.
We reserve the absolute right to immediately freeze, suspend, or terminate any account where we detect or reasonably suspect:
If your account is frozen for security verification, you must contact us via Email (`info.iluvsmmpanel@gmail.com`) or WhatsApp (`+91 9643158483`) with valid KYC documents to request a compliance review.
Unless expressly stated otherwise, the quantity displayed for a service is a service target/estimate and may vary due to provider processing, platform fluctuations, natural losses, and account restrictions.
If an order or held deposit requires customer clarification, KYC verification, or link correction and the customer does not respond within a reasonable period, the order or request may be closed without refund entitlement.
We reserve the right to modify or update this Refund, Order & Service Fulfilment Policy at any time. This policy is governed by the laws of India, with exclusive jurisdiction vested in the courts of Faridabad, Haryana.
Orders and deposits associated with any of the following activities prohibited in India are strictly non-refundable and will trigger an immediate account freeze:
By placing an order or adding funds to your account, you confirm that you have:
If your deposit is held under the 24-hour verification window, or if your account has been frozen and requires KYC verification, contact our billing compliance desk immediately:
Please include your registered Username, Order ID (if applicable), and Payment UTR screenshot when contacting support.
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